:root{--bg:#f6f7f9;--paper:#efe9df;--surface:#fff;--ink:#141a2b;--muted:#5a6276;--line:#dfe2ea;--brand:#1f3a6b;--whisper:#5f249f;--ok:#1baf7a;--warn:#eda100;--bad:#b8400e;--agent:#dcf8c6}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font:14px/1.5 IBM Plex Sans,system-ui,sans-serif;color:var(--ink);background:var(--bg)}button{font:inherit;cursor:pointer}.muted{color:var(--muted)}.pad{padding:14px}.bad{color:var(--bad);font-weight:600}.desktop{display:grid;grid-template-columns:340px minmax(0,1fr) 320px;height:100%}.col-list{background:var(--surface);border-right:1px solid var(--line);display:grid;grid-template-rows:auto 1fr auto;min-height:0}.col-list .list{overflow:auto}.col-360{background:var(--surface);border-left:1px solid var(--line);overflow:auto}.col-chat{display:grid;grid-template-rows:minmax(0,1fr) auto;min-width:0;min-height:0}.agent-header{display:grid;grid-template-columns:auto 1fr;gap:10px;align-items:center;padding:12px 14px;border-bottom:1px solid var(--line)}.agent-header small{display:block;color:var(--ok);font-size:12px}.agent-header nav{grid-column:1/-1;display:flex;gap:6px}.agent-header nav button{border:1px solid var(--line);background:var(--surface);border-radius:6px;padding:3px 10px;font-size:12px}.agent-header nav button.on{background:var(--brand);color:#fff;border-color:var(--brand)}.avatar{width:36px;height:36px;border-radius:50%;background:var(--brand);color:#fff;display:grid;place-items:center;font-weight:600}.avatar.big{width:64px;height:64px;font-size:22px;margin:0 auto 8px;background:var(--ok)}.chat{display:grid;grid-template-rows:auto minmax(0,1fr) auto;background:var(--paper);min-height:0}.chat.empty{place-items:center;color:var(--muted)}.chat-head{background:var(--surface);padding:10px 16px;border-bottom:1px solid var(--line)}.chat-head small{display:block;color:var(--muted);font-size:12px}.bubbles{overflow:auto;padding:16px;display:grid;gap:8px;align-content:start}.bubble{max-width:72%;padding:8px 12px;border-radius:10px;background:#fff;box-shadow:0 1px #0001;white-space:pre-wrap}.bubble.agent{justify-self:end;background:var(--agent)}.bubble.system{justify-self:center;background:#fff8e6;font-size:12.5px;color:var(--muted)}.bubble time{display:block;font-size:11px;color:var(--muted);text-align:right;margin-top:2px}.chat form{display:flex;gap:8px;padding:10px;background:var(--surface)}.chat input{flex:1;padding:10px 14px;border:1px solid var(--line);border-radius:20px;font:inherit}.chat form button{border:0;background:var(--ok);color:#fff;border-radius:50%;width:40px}.whisper{border-top:2px solid var(--whisper);background:var(--surface);padding:12px 16px}.whisper h4{margin:0 0 8px;color:var(--whisper);font-size:12px;letter-spacing:.08em;text-transform:uppercase}.whisper .detect{border:1px solid #e3d6f5;background:#f8f4fd;border-radius:8px;padding:8px 10px;margin:0 0 10px}.whisper .cols{display:grid;grid-template-columns:1fr 1fr;gap:12px}.whisper h5{margin:6px 0;font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}.sugg{display:flex;justify-content:space-between;align-items:center;gap:8px;border:1px solid var(--line);border-radius:8px;padding:8px 10px;margin-bottom:6px}.sugg button{background:var(--whisper);color:#fff;border:0;border-radius:6px;padding:4px 10px;font-size:12px}.action{display:flex;justify-content:space-between;width:100%;text-align:left;background:var(--surface);color:var(--ink);border:1px solid var(--line);border-radius:8px;padding:8px 10px;margin-bottom:6px}.action span{color:var(--bad)}.alert{padding:8px 10px;border-radius:8px;margin-bottom:8px;border:1px solid var(--warn);background:#fff8e6}.alert.alto,.alert.critico{border-color:var(--bad);background:#fdebe4}.c360{padding:16px}.c360 .who{text-align:center;padding-bottom:12px;border-bottom:1px solid var(--line)}.c360 h3{margin:4px 0}.c360 h5{margin:14px 0 4px;font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}.c360 dl{display:flex;justify-content:space-between;gap:8px;margin:4px 0}.c360 dd{margin:0;text-align:right}.c360 dl.flag dd{color:var(--bad);font-weight:600}.actions{display:grid;gap:8px;margin-top:16px}.actions button{padding:10px;border-radius:8px;border:1px solid var(--line);background:var(--surface)}.actions .primary{background:var(--ok);color:#fff;border:0;font-weight:600}.list .chips{display:flex;gap:6px;padding:10px;flex-wrap:wrap}.chip{border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:3px 10px;font-size:12.5px}.chip.on{background:#e3f5ea;border-color:var(--ok)}.row{display:grid;gap:2px;text-align:left;width:100%;border:0;border-bottom:1px solid var(--line);background:var(--surface);padding:10px 14px}.row.on{background:#eef1f7}.row-top{display:flex;justify-content:space-between}.row-top time{color:var(--muted);font-size:12px}.row span{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tags{display:flex;gap:4px}.tag{font-style:normal;font-size:10.5px;padding:1px 7px;border-radius:999px;border:1px solid var(--line);color:var(--muted)}.tag.vip{background:#fff3cd;color:#8a5a00;border-color:#f3d98b}.tag.alto,.tag.critico{background:#fdebe4;color:var(--bad);border-color:#f2b8a1}.tag.medio{background:#fff8e6;color:#8a5a00}.board{padding:16px;overflow:auto;background:var(--surface)}.board form{display:flex;gap:8px;margin-bottom:12px}.board input{flex:1;padding:8px 12px;border:1px solid var(--line);border-radius:8px}.alert-row{display:grid;grid-template-columns:auto 1fr auto;gap:12px;width:100%;text-align:left;border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:10px;margin-bottom:8px}.alert-row.alto,.alert-row.critico{border-color:var(--bad)}.alert-row time{color:var(--muted)}.hist{margin-bottom:14px}.demobar{border-top:1px dashed var(--whisper);padding:10px;display:grid;gap:6px;font-size:12px;color:var(--whisper)}.demobar button{border:1px solid var(--whisper);background:#f8f4fd;color:var(--whisper);border-radius:6px;padding:5px 8px;text-align:left;font-size:12px}.mobile{display:grid;grid-template-rows:auto minmax(0,1fr) auto;height:100%;background:var(--surface)}.mobile .list{overflow:auto}.mobile .chat{min-height:0}.mobile-bar{display:flex;align-items:center;gap:10px;padding:10px 12px;padding-top:calc(10px + env(safe-area-inset-top,0px));background:var(--brand);color:#fff;font-weight:600}.mobile-bar nav{margin-left:auto;display:flex;gap:4px}.mobile-bar button{background:transparent;color:#fff;border:1px solid #fff5;border-radius:6px;padding:4px 10px}.mobile-bar button.on{background:#fff2}.whisper.compact .cols{grid-template-columns:1fr}.whisper.compact{max-height:45vh;overflow:auto}.login{max-width:340px;margin:18vh auto;display:grid;gap:10px;padding:0 16px}.login input,.login select,.login button{padding:10px;font:inherit}.login label{display:grid;gap:6px}.login button{background:var(--brand);color:#fff;border:0;border-radius:8px}.err{color:var(--bad)}.hint{font-size:12px;color:var(--muted)}@media (max-width:900px){.desktop{grid-template-columns:1fr}.col-360,.col-list{display:none}}.ccp-dock{position:fixed;left:8px;bottom:8px;z-index:50;width:340px;background:var(--surface);border:1px solid var(--line);border-radius:10px;box-shadow:0 4px 16px #0002;overflow:hidden}.ccp-toggle{width:100%;text-align:left;border:0;background:var(--brand);color:#fff;padding:8px 12px;font-weight:600}.ccp-frame{height:0;transition:height .2s}.ccp-dock.open .ccp-frame{height:460px}.ccp-frame iframe{width:100%;height:100%;border:0}.incoming{grid-column:1/-1;display:flex;justify-content:space-between;align-items:center;gap:8px;background:#e3f5ea;border:1px solid var(--ok);border-radius:8px;padding:8px 10px;margin-top:6px}.incoming button{background:var(--ok);color:#fff;border:0;border-radius:6px;padding:6px 12px;font-weight:600}.link-box{margin-top:12px}.link-box form{display:flex;gap:6px}.link-box input{flex:1;padding:8px 10px;border:1px solid var(--line);border-radius:8px}.link-box form button{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:0 10px}.link-row{display:grid;grid-template-columns:1fr auto;gap:2px 8px;width:100%;text-align:left;border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:8px 10px;margin-top:6px}.link-row small{color:var(--muted);grid-column:1}.link-row span{grid-row:1/3;align-self:center;color:var(--ok);font-weight:600}.note{font-size:12.5px;color:var(--muted);margin:8px 0 0}.action:disabled{opacity:.5;cursor:not-allowed}.detect .offensive{color:#b42318;font-weight:600}.c360 .count{background:#e8edf3;border-radius:10px;padding:0 7px;font-size:11px;margin-left:6px}.c360 .hist{display:grid;grid-template-columns:76px 1fr;gap:2px 8px;width:100%;text-align:left;background:#fff;border:1px solid #e6e9ee;border-radius:8px;padding:6px 8px;margin:4px 0;cursor:pointer;font:inherit}.c360 .hist:hover{border-color:#1a7f5a}.c360 .hist .when{color:#6b7280;font-size:11px}.c360 .hist .what{font-weight:600;font-size:12px;text-transform:capitalize}.c360 .hist small{grid-column:1 / -1;color:#4b5563;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat .readonly{margin:8px 12px;padding:8px 12px;background:#f3f4f6;color:#6b7280;border-radius:8px;font-size:12px;text-align:center}.detect.recurrence{background:#fff7e6;border-color:#f5c66b}.mobile-bar .deskphone{margin-left:auto;font-size:11px;color:#cfe8dc}@media (max-width: 899px){.ccp-dock{display:none}}.bubble.note{justify-self:end;background:#fff3c4;border:1px dashed #d9b84a;max-width:80%}.bubble.supervisor{justify-self:start;background:#efe6ff;border:1px dashed #9b7fd1;max-width:80%}.bubble .who{display:block;font-size:10.5px;color:#6b5a1e;text-transform:uppercase;letter-spacing:.04em;margin-bottom:2px}.bubble.supervisor .who{color:#5f249f}.chat form.internal input{background:#fff8dc}.chat form .toggle{display:flex;align-items:center;gap:4px;font-size:12px;color:var(--muted);white-space:nowrap}.transfer-ctx{margin:8px 12px 0;padding:8px 12px;background:#fde8e8;border:1px solid #f1b2b2;border-radius:8px;font-size:12.5px}.panels{margin-top:12px}.panels .tabs{display:flex;flex-wrap:wrap;gap:6px;margin:6px 0}.panels .tabs button{font-size:12px;padding:4px 8px;border:1px solid #d8dde6;border-radius:999px;background:#fff;cursor:pointer}.panels .tabs button.on{background:#1a7f5a;color:#fff;border-color:#1a7f5a}.panels iframe{width:100%;border:1px solid #d8dde6;border-radius:8px;background:#fff}.dialog{margin-top:10px;padding:12px;border:1px solid #d8dde6;border-radius:10px;background:#fff;display:grid;gap:8px}.dialog label{display:grid;gap:4px;font-size:12px;color:var(--muted)}.dialog select,.dialog textarea{font:inherit;padding:6px;border:1px solid #d8dde6;border-radius:6px}.dialog .row{display:flex;gap:8px;justify-content:flex-end}.dialog .row .primary{background:#1a7f5a;color:#fff;border:0;padding:6px 12px;border-radius:6px}.detect.lang{background:#e8f1ff;border-color:#9dbdf0}table.audit{width:100%;border-collapse:collapse;font-size:12.5px}table.audit th,table.audit td{text-align:left;padding:6px 8px;border-bottom:1px solid #eceef4;vertical-align:top}table.audit th{color:var(--muted);font-weight:600;font-size:11px;text-transform:uppercase}.list .row.unread b{font-weight:700}.list .row.unread span{color:var(--ink);font-weight:500}.list .dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#1a7f5a;margin-right:6px;vertical-align:middle;box-shadow:0 0 0 3px #1a7f5a22}.list .pad.small{font-size:11px;padding-top:0}